The Variety of Communication Skills Used in a Call Center Service Introduction Mastering communication skills means dealing and coping with a variety of tasks, customers, and scenarios. This is especially true for those employed by call centers. Customers rely on prompt, efficient, and courteous telephone service. Even if you work alone in a home-based office as a call center agent, keep in mind that you are part of a team. Your job requires you to deal with a variety of complaints, and engage in problem solving techniques that prompt positive and acceptable solutions to customer complaints. In addition, mastering communication skills means understanding different styles of communication, engaging active listening skills, and mastering quality delivery services over the phone. Styles of Communicat i o n You may think there's only one style of communication - after all, one person talks and another person listens. However, it's not quite that simple. When it